What is a User Support Technician in the Computer Information Systems-aas in a community college?

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I decided to change my major from COMPUTER INFORMATION SYSTEMS-AAS to COMPUTER INFORMATION SYSTEMS / USER SUPPORT - AAS at my college. I want a good paying job in the IT career field as one of three professions. I either want to become a Personal Computer Technician or an IT Security Specialist or an User Support Technician for a big company.


Answer
You can find much more detailed info at this site:

http://www.bls.gov/oco/ocos306.htm

Significant Points


Job growth is projected to be faster than the average for all occupations.

A bachelorâs degree is required for some jobs, while an associate degree or certification is adequate for others.
J
ob prospects should be good, especially for college graduates with relevant skills and experience


Computer support specialists provide technical assistance, support, and advice to individuals and organizations that depend on information technology. They work within organizations that use computer systems, for computer hardware or software vendors, or for third-party organizations that provide support services on a contract basis, such as help-desk service firms. Support specialists are usually differentiated between technical support specialists and help-desk technicians.

Technical support specialists respond to inquiries from their organizations' computer users and may run automatic diagnostics programs to resolve problems. In addition, they may write training manuals and train computer users in the use of new computer hardware and software. These workers also oversee the daily performance of their company's computer systems, resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Help-desk technicians respond to telephone calls and e-mail messages from customers looking for help with computer problems. In responding to these inquiries, help-desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. They also install, modify, clean, and repair computer hardware and software. Many computer support specialists start out at the help desk.

Help-desk technicians deal directly with customer issues, and their employers value them as a source of feedback on their products and services. They are consulted for information about what gives customers the most trouble, as well as other customer concerns.

Work environment. Computer support specialists normally work in well-lighted, comfortable offices or computer laboratories. Most work about 40 hours a week. Those who work for third-party support firms often are away from their offices, spending considerable time working at a client's location. As computer networks expand, more computer support specialists may be able to provide technical support from remote locations. This capability would reduce or eliminate travel to the customer's workplace, and may allow some support specialists to work from home.

Injuries in this occupation are uncommon, but like other workers who type on a keyboard for long periods, computer support specialists are susceptible to eyestrain, back discomfort, and hand and wrist problems such as carpal tunnel syndrome.

How do you transfer info from one computer to another using a zip drive?




mimi31211


My old computer will not connect to the internet. It is also very slow. The virus detector (McAfee) says no virus, and internet provider says not a problem there. So, I need to move files from that computer to a new computer. I have a zip drive I have never used. I need step by step instructions on how to do this. Thanks.


Answer
The ZIP drive's software has to be installed on both machines, and both machines have to have the right hardware connector to support the drive. I hope you can find the installation CD or whatever software came with the ZIP drive.

Get past that and you can just copy directories and data from the old machine to the ZIP, then from the ZIP to the new machine.

Don't expect to be able to copy software, though. Most software installations these days put important bits of data in the Registry, and the Registry isn't movable from one machine to another. You'll have to reinstall any software you want on the new machine.

Hope that helps.




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