Aaron
When I try to download something, anything, it says that it can't be verified, or that it was unable to create temp file, I have Windows 7 64bit. It also won't let me use task manager, it only shows the cpu usage, at around 100% all the time. Please help. Virus scans don't help.
Answer
This covers checking for a virus. If needed, to recover your files and restore it back to factory setting.
You can try ESET online scanner to check for a virus. Below is a link for the instructions on how to do it online in safe mode. This will find the more easier one and get rid of them.
http://kb.eset.com/esetkb/index?page=content&id=SOLN2921
If you have a real stubborn virus or wish to check for the kind of virus that can hide from the normal virus scanners, use the directions below.
First thing to try is to run RKill. The first link below discusses how it works and it is VERY IMPORTANT to read this page. The second link is for the virus removal guides offered by Bleepingcomputer. You will need another puter to download RKill and malwarebytes. You will need both of them on a thumb drive, DVD or a CD. RKill has different filenames because some malware will not allow processes to run unless they have a certain filename. Therefore when attempting to run RKill, if a malware terminates it please try a different filename. READ the instruction carefully on how to use the programs together.
http://www.bleepingcomputer.com/forums/topic308364.html
http://www.bleepingcomputer.com/virus-removal/
http://www.malwarebytes.org/
This link show how to use Hitman Pro bootable USB when a virus has your system locked including safe mode.
http://www.bleepingcomputer.com/virus-removal/remove-your-computer-has-been-locked-ransomware
If all else fails you will need to try to recover your data and files. If you can not boot into Windows to make a backup of your files then you can go to the link below and read on how to download a Linux Live CD to boot the system to recover what you want. If you have a Windows 8 puter then you need to turn of secure boot before using the CD. The live CD will also allow you to check out the rest of the puter. It helps to have a thumb drive or a external drive to copy your data and files to.
http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/
After you get your data backed up you can restore it back to factory settings.
Using the Advance Boot Options
When you press the power button, start tapping the F8 key. You will see the advance boot menu. Select repair your computer. Select your language and then enter your user name and password. Then click on (brand name) factory Image Restore and next. Answer the question and it should start the recovery back to factory settings.
Using Recovery from the recovery partition
When you press the power button start tapping the F key for your puter and the BIOS menu will open. Select recovery from the menu, answer the question and the recovery should begin. Depending on your puter this will take one to two hours.
Manufacturers BIOS menu F key
HP/Compaq ESC
Sony F2
ASUS Del
Gateway, eMachines F10
Acer, Dell, Fijitsu, Gigabyte, Toshiba F12
Your BIOS menu should look something like this. Yours might be different. I am posting this to give you an idea of what it looks like.
F1 = System Info
F2 = System Diagnostic
F9 = Boot Device options
F10 = BIOS Setup
F11 = System recovery
This covers checking for a virus. If needed, to recover your files and restore it back to factory setting.
You can try ESET online scanner to check for a virus. Below is a link for the instructions on how to do it online in safe mode. This will find the more easier one and get rid of them.
http://kb.eset.com/esetkb/index?page=content&id=SOLN2921
If you have a real stubborn virus or wish to check for the kind of virus that can hide from the normal virus scanners, use the directions below.
First thing to try is to run RKill. The first link below discusses how it works and it is VERY IMPORTANT to read this page. The second link is for the virus removal guides offered by Bleepingcomputer. You will need another puter to download RKill and malwarebytes. You will need both of them on a thumb drive, DVD or a CD. RKill has different filenames because some malware will not allow processes to run unless they have a certain filename. Therefore when attempting to run RKill, if a malware terminates it please try a different filename. READ the instruction carefully on how to use the programs together.
http://www.bleepingcomputer.com/forums/topic308364.html
http://www.bleepingcomputer.com/virus-removal/
http://www.malwarebytes.org/
This link show how to use Hitman Pro bootable USB when a virus has your system locked including safe mode.
http://www.bleepingcomputer.com/virus-removal/remove-your-computer-has-been-locked-ransomware
If all else fails you will need to try to recover your data and files. If you can not boot into Windows to make a backup of your files then you can go to the link below and read on how to download a Linux Live CD to boot the system to recover what you want. If you have a Windows 8 puter then you need to turn of secure boot before using the CD. The live CD will also allow you to check out the rest of the puter. It helps to have a thumb drive or a external drive to copy your data and files to.
http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windows-computer/
After you get your data backed up you can restore it back to factory settings.
Using the Advance Boot Options
When you press the power button, start tapping the F8 key. You will see the advance boot menu. Select repair your computer. Select your language and then enter your user name and password. Then click on (brand name) factory Image Restore and next. Answer the question and it should start the recovery back to factory settings.
Using Recovery from the recovery partition
When you press the power button start tapping the F key for your puter and the BIOS menu will open. Select recovery from the menu, answer the question and the recovery should begin. Depending on your puter this will take one to two hours.
Manufacturers BIOS menu F key
HP/Compaq ESC
Sony F2
ASUS Del
Gateway, eMachines F10
Acer, Dell, Fijitsu, Gigabyte, Toshiba F12
Your BIOS menu should look something like this. Yours might be different. I am posting this to give you an idea of what it looks like.
F1 = System Info
F2 = System Diagnostic
F9 = Boot Device options
F10 = BIOS Setup
F11 = System recovery
Info on win 7 antispyware 2011!!!?
Krista
My husband downloaded and paid for win 7 antispyware 2011. After getting home and researching I found out it was a scam. Can someone please tell me what to do? Is my bank account going to be affected since he used my bank debit card.
Answer
Yep..call your bank in the morning and tell them to cancell the account...and re-issue you another account with cc....the cc you have has been compromised.............:(
Here is the removal link to get that darn junk off the computer....
http://www.bleepingcomputer.com/virus-removal/remove-win-7-internet-security-2011
Yep..call your bank in the morning and tell them to cancell the account...and re-issue you another account with cc....the cc you have has been compromised.............:(
Here is the removal link to get that darn junk off the computer....
http://www.bleepingcomputer.com/virus-removal/remove-win-7-internet-security-2011
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